Maintenance Requests

For your convenience this Portal includes access to the Tenant Center (opens in new window). Your firm's designated tenant contact should use this system to submit all maintenance and housekeeping requests; to track the status of previously submitted requests; and to communicate with the Management Office.

Requests will be dispatched to the Building Engineers and Day porters. They are on duty Monday through Friday during normal building hours and are here to maintain building operations, provide tenants with "building standard" maintenance, and to keep the building neat and clean.

To submit a request via the Electronic Tenant® Service Request System:

1. Simply click on the link below or use the "Service Request" quick link on the Electronic Tenant® Portal
2. Enter your username and password

Click here to log into the Tenant Center (opens in new window)

Once you have logged into the system, you will be presented with four options:

1. Submit a Service Request
2. View your Existing Requests
3. Update Contact Information
4. Manage Notifications

For detailed instructions for using the Electronic Tenant® Service Request System please click here (opens in new window) or contact the Management Office. Please contact Property Management to be set up with a username and password.

What is Standard and What is Not?

Each tenant's individual lease outlines maintenance that is considered above standard. TYPICAL STANDARD MAINTENANCE includes:

1. Fluorescent lights out.
2. Air conditioning (with the exception of after-hours, Sundays and holidays).
3. Janitorial Requests.

Above Standard Requests

Management requires that all maintenance requests that are above the building standard service be made through the Tenant Center (opens in new window). Quotes will be provided to tenant. Tenant needs to approve quote before the commencement of any work. Please call the Management Office at (215) 387-5502 with any questions.